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Shipping & Returns
Shipping Policy
Welcome to Elle Fait's Shipping Policy! We take pride in ensuring that your orders are carefully packaged and shipped using reliable methods. We believe in transparent communication, so here's what you need to know:
I post to the UK only.
Our MEMORY BEAR shipping rate is £14.95, £19.95 if you have more than one bear. This is for SPECIAL DELIVERY using Royal Mail. Please note that this is the safest way to post your bears and so I insist all orders with a memory bear select this postal option.
Once your order is processed, you will receive a tracking number to monitor the delivery status.
Our standard shipping rate is £4.95, this is for any NON MEMORY BEAR ORDERS. Please note that shipping times may vary based on your location. Once your order is processed, you will receive a tracking number to monitor the delivery status.
Return & Exchange Policy
At Elle Fait, we want you to be thrilled with your purchase. If for any reason you're not completely satisfied, we're here to help.
Our return and exchange policy allows you to return NON PERSONALISED items within 14 days of delivery.
Whether it's a change of heart or a product concern, we'll guide you through the process to ensure your satisfaction.
We take pride in the quality of our handmade items, but if you receive a damaged or defective product, please contact us immediately for a prompt resolution.
Your trust and satisfaction are our top priorities. We're dedicated to providing a positive experience, so please don't hesitate to reach out with any questions or feedback.
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