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FAQ

  • What is your turnaround for Bears?
    Between 4-6 weeks from the start of the month you have chosen your bear to be made. Delays in me receiving the clothing will reflect onto your waiting time.
  • Do you post abroad?
    I don't any more unfortunately with the rules becoming more complicated. UK Postage only.
  • Are there any clothing items you can't use?
    Yes. I no longer create bears using Wedding Dresses, Fur Coats or heavy Leather/Denim. If you are unsure if your items can be used to create a bear, please email me a photo and I will advise.
  • Do you return unused pieces of clothing/left over fabric?
    Yes I do.
  • What is your order process?
    MEMORIES TO TREASURE 💜Give an extra special gift💜 My turn around time for bears is currently 4-6 weeks from the start of the month your slots are purchased for MORE BEAR SLOTS ARE ADDED: 10am 1ST OF THE MONTH STEP ONE: Choose the items of clothing you wish to post to me (please check each listing for quantity) STEP TWO: Take a look at the listings and decide which size Bear you would like me to make for you STEP THREE: Add any extras to your basket such as photo, writing, bows or jackets you may require from the 'add on' section-please order these together! STEP FOUR: You will receive an email confirming your order and it will have my PO Box address STEP FIVE: Post your items to me with a note of your name and order number (I suggest sending tracked for your own protection) STEP SIX: I make your chosen keepsake and post it back to you. I am based in the UK.
  • What is your turnaround for non memory bear orders?
    Orders that don't require a memory bear aim to be made within 14 days. Lead up to Christmas and other busy periods may incur a slight delay.
  • How do I order workwear from you?
    Workwear orders vary in price depending on your logo, the method used to create your garments and the quantity you require. Please email: ellefaitshecreates@gmail.com with your logo and as much detail about your enquiry as you can.
  • Returns
    If your item has been made to order, i.e if it is personalised in any way or made using your own fabric then your order will be exempt from my returns policy. If your item isn't personalised then I may accept returns within 14 days of purchase. Your returned item must be in a resellable condition. Decision will be made upon receipt of my item back and inspection. I am not liable for the cost of the return postage unless the item is damaged in any way.
  • How do I order cushions and blankets using loved ones clothes?
    These can be found under the 'Memorial Keepsakes' section on the website. Chose and purchase which keepsake you would like and follow the instructions on the confirmation email.
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